On-Call Shifts let you schedule employees as standby coverage — they're available to be called in if needed, but aren't guaranteed to work. On-call time is tracked and compensated separately from regular shifts, with its own pay rules that you configure in Settings. On-call hours don't count toward overtime calculations.
Step 1: Enable On-Call Shifts
On-Call Shifts must be turned on before you can use them. Go to the gear icon at the bottom of the left navigation to open Settings, then select On-Call Shifts under the Timesheets group.
Check Enable On-Call Shifts, then configure your pay settings:
On-Call Pay Type — choose how employees are compensated for being on standby (before being called in):
No Pay — no compensation for on-call standby time
Flat Stipend Per Shift — a fixed dollar amount paid per on-call shift regardless of duration
Hourly Rate — an hourly rate paid for the duration of the on-call period
Stipend Amount Per Shift — if using Flat Stipend, set the dollar amount paid per on-call shift
Called-In Pay Multiplier — set the pay multiplier applied to an employee's regular wage when they're actually called in to work (e.g., 1.5 = time and a half, 2.0 = double time)
Click Save when done.
📋 How On-Call Timesheets Work: On-call shifts appear as a separate "On-Call" row in timesheets. If the employee is called in and clocks in, a second "Called-In" row appears. On-call employees won't be marked as late and won't receive late notifications. On-call time does not count toward overtime calculations.
Step 2: Create an On-Call Shift
Once On-Call Shifts are enabled, you can mark any shift as on-call when adding or editing it in the schedule:
Click or tap a cell in the schedule to open the shift editor.
Fill in the date, time, role, and employee as normal.
Check the On-Call Shift checkbox in the shift editor.
Click Save.
On-call shifts are visually marked with a phone icon on the shift card in the schedule, so you can tell at a glance which shifts are on-call. The hours from on-call shifts are also excluded from the scheduled hours total shown under each employee's avatar — since it's not yet known whether the employee will actually be called in.
On-Call Shifts in Staffing Needs and Schedule Templates
You can also define on-call shifts in your Staffing Needs. When adding a shift requirement, there's an On Call column — mark it there to make that staffing need an on-call slot.
When you assign on-call staffing needs to employees in Schedule Templates and then import them into a schedule, those shifts are automatically created as on-call shifts — no need to check the box manually each time.
💡 Using on-call shifts in Staffing Needs and Schedule Templates is the most efficient way to manage recurring on-call coverage — set it up once and it carries through every time you build a schedule.
On-Call Shifts in Timesheets
Once on-call shifts are in use, a dedicated On-Call column appears in the Timesheets view. This column shows a checkmark for any timecard entries that were on-call shifts, making it easy to distinguish them from regular worked time.
All on-call pay calculations — standby pay and called-in pay multipliers — are computed automatically and included in the employee's total hours and estimated pay. You don't need to do any manual math.
What to Read Next
Staffing Needs — Set up recurring on-call requirements alongside your regular shift needs
Schedule Templates — Pre-assign on-call shifts to employees for recurring schedules
Understanding Company Settings — Full reference for all settings including On-Call pay configuration
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