If you can't work an assigned shift but want to swap it for a different one, you can propose a trade directly with a colleague. The swap requires the other employee to accept and then goes to a manager for final approval.
On the Web
Go to your Schedule and click on the shift you want to trade.
In the shift details panel, click Can't Work at the bottom.
Select Swap Shift from the options that appear.
A dialog will open showing your shift details and a Reason for request field. Enter a reason so your manager understands the context, then click Continue.
You'll see a list of colleagues and their upcoming shifts. Check the box next to any shifts you'd be willing to take in exchange. You can select shifts from multiple colleagues.
Click Submit.
A confirmation screen will appear letting you know the request has been sent. The selected colleagues will be notified and can accept or decline. Your shift will show as Pending on your calendar while the request is active.
On Mobile
Tap Schedule in the bottom nav bar.
Tap the shift you want to trade to open its details.
Tap Can't Work at the bottom of the screen.
Select Swap Shift.
Enter a reason for the swap and select the colleague shifts you're willing to take.
Submit the request.
The selected colleagues will receive a notification. Once one accepts, the request goes to your manager for final approval.
💡 You can select shifts from multiple colleagues when submitting your swap request. The first colleague to accept will trigger the manager review — you don't need all of them to respond.
⚠️ Submitting a swap request doesn't guarantee the trade will happen. There is no guarantee that a colleague will accept or that a manager will approve it.
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